At Engineered Composites, we are committed to ensuring customer satisfaction with every purchase. This Refund Policy outlines how returns, refunds, and exchanges are handled for products purchased through our website.

1. Returns & Refund Eligibility

We offer refunds or exchanges for products that:

  • Are defective, damaged in transit, or significantly not as described.

  • Are returned within 30 days of delivery (or the confirmed delivery date).

To be eligible for a refund or exchange, items must be:

  • Unused and in the same condition as received.

  • In the original packaging (if applicable).

  • Accompanied by proof of purchase (e.g., order confirmation or invoice).

2. How to Request a Return

To start a return, please contact our Customer Support team at:

Email: info@engineered-composites.co.uk

Phone: +44 (0)1244 676 000

When you contact us, include:

  • Your order number

  • Details about the item being returned

  • Reason for the return

We will review your request and provide instructions for returning the item.

3. Return Shipping

Unless the return is due to an error on our part (e.g., incorrect or defective item), the cost of return shipping will be the responsibility of the customer.

Please use a trackable shipping method, as we cannot process refunds for items lost during return transit.

4. Refund Processing

Once we receive your returned item and verify its condition:

  • We will notify you by email about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–14 business days.

  • A credit will be applied to your original method of payment.

Please note: Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

If you need to exchange a product for the same item (e.g., replacement for defective goods), we will be happy to assist. Contact our support team with your requirements, and follow the return process above.

6. Non-Refundable Items

Certain items cannot be returned or refunded, including:

  • Customised or made-to-order products

  • Items damaged due to misuse or improper handling

  • Items outside the return period

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting on this page.

If you have any questions about our policy or require assistance, please contact us.